FAQs

All prices are quoted in pound sterling (£/GBP).

We strive to ship items as quickly as possible. Please allow 4–7 days for production. The average delivery time is 15–21 days. Tracking numbers will be updated 3–5 days after your order has been shipped. If you do not have a tracking number after 7 business days, please send us an email to info@myvitalityuk.com

We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return it to us for a full refund. You are responsible for return shipping costs. Once we receive the product, we will refund you in full. Please include your name and order number on the returned packages. Note: If your package is in transit, you will need to wait for it to arrive and then return it before you can receive a refund.

You can cancel your order free of charge! Cancellation must be made before shipping. If the item has already been shipped, please use our hassle-free return system for a full refund.

If you entered an incorrect address or it was entered automatically, simply reply to your order confirmation email and confirm it. Once you have verified that the address provided is incorrect, please notify us by email at info@myvitalityuk.com. If the address provided is incorrect, we can correct it within 24 hours. No refunds will be issued after 24 hours from the incorrect entry.

Delivery times vary, as we ship from various fulfillment centers worldwide. The average delivery time is 15–25 business days.

Of course! We're happy to help. Simply send us an email to info@myvitalityuk.com. We're happy to help. We receive a lot of emails. For a quick response, please include your order number and describe the problem clearly. Thank you.